Office
125 Park Avenue, Suite 1700
New York, NY 10117
United States
The Alphaesteel desk that runs this website and sells AlphaSteel.
Contact and support
Contact AlphaSteel: Order Support And The Website Desk
Quick answer
AlphaSteel has two contact routes. Order support on +1 (302) 200-3480 handles tracking, address changes, cancellations and refunds; have the order ID from the order email ready. The website desk at [email protected], Mon–Fri 9:00am–5:00pm ET, answers questions about these pages and privacy requests, and cannot see orders.
Orders themselves are placed through the secure checkout only.
Two routes
Which AlphaSteel desk to contact
Two routes, two jobs. Pick the one that matches what has happened.
An order that already exists
Tracking, an address change, a cancellation or a refund. Have the order ID from the order email ready; the fastest route is order support on +1 (302) 200-3480. Orders themselves are placed through the checkout only.
Ask about these pages
A correction, a broken link, a privacy request or a press question. This route cannot see an order and cannot start a refund: [email protected], Mon–Fri 9:00am–5:00pm ET.
Who answers what
AlphaSteel questions, and the desk that answers them
Order support can see orders. The website desk can see these pages. Neither takes an order.
| Your question | Route | Have ready |
|---|---|---|
| Where is my parcel? | Order support | The order ID; tracking is also in the order email |
| Change the delivery address | Order support | The order ID and the new address |
| Cancel an order | Order support | The order ID |
| Start a refund | Order support | The order ID; the bottles go back to the returns address |
| A damaged seal or capsules | Order support | The order ID and the lot from the base of the bottle |
| Match my bottle to my order | Order support | The lot from the base and the order ID |
| A mistake on a page | Website desk | The page address and what it should say |
| A privacy request | Website desk | The email address the request concerns |
| A press question | Website desk | Your publication and your deadline |
| Place an order | The secure checkout | Nothing: the checkout shows the price and any shipping first |
Where things go
The AlphaSteel office and returns addresses
Two New York addresses with two different jobs.
Returns
1114 Avenue of the Americas, Suite 1900
New York, NY 10036
United States
Bottles returned under the 60-day guarantee come here.
Posting bottles back
Send returns to the returns address, not the office. Put your full name, email address and order ID inside the parcel, use a tracked service and keep the receipt: return postage is the buyer’s cost. Call order support before posting, so the return can be matched to the order when it arrives.
Save a second call
Before you contact AlphaSteel order support
Four things to have in front of you before you dial.
-
Find the order email
It holds the order ID and the tracking link. Every answer order support gives starts from the ID.
-
Count the days
The guarantee runs 60 days from purchase. Note the purchase date so a refund request lands inside it.
-
Read the base
If the question is about the bottle, have the lot and best-before from its base ready, when the bottle shows them.
-
Say it once
One clear sentence on what happened and what you would like done. That is usually enough to settle it in one call.
The website desk
What happens when you write to the AlphaSteel website desk
From your email to a corrected page, in four steps.
- Checked
Checked against the label
A reported mistake is checked against the printed label and the cited source before anything changes.
- Corrected
Changed on the page
The correction is made on the page itself, and the page’s review date moves forward.
- Answered
A reply to you
You hear back at the address you wrote from. A question about an order is answered with the order-support number, because the website desk cannot see orders.
Clear lines
Three things no AlphaSteel contact route does
Stated plainly, so nobody is left waiting on the wrong line.
Take an order
Neither the phone line nor the email takes orders. Orders are placed on the secure checkout, where the price and any shipping are shown before payment.
Give medical advice
Neither desk can say whether AlphaSteel suits your health or your medication. The label’s caution names who should ask a physician first, and the safety page sets out the one named interaction.
Ask for card details
No one from this desk asks for a card number by phone or email. Card details are entered on the seller’s secure checkout, and nowhere else.
Your details
What happens to what you send the AlphaSteel desks
How the two desks handle a message or a call.
- A message to the website desk is used to answer it, and to keep a record of any correction it led to.
- A call to order support is handled against the order it concerns; the order record itself sits with the seller’s checkout.
- Nothing you send is sold, and writing in does not put you on a mailing list.
- You can ask what the desk holds about you, and ask for it to be deleted, at [email protected].
Only what a reply needs
The forms on this page ask only for what a reply needs: a name, an email address, an order ID where there is one, and the message. Card details are never asked for here.
The privacy policy sets out the rest, including the services a visit to this website touches.
Questions
AlphaSteel contact questions
Can I order AlphaSteel by phone?
No. Orders are placed through the secure checkout only. Order support on +1 (302) 200-3480 handles orders that already exist: tracking, changes and refunds.
Is there a separate sales email address?
No separate sales email address is published; order questions go to the order-support line on the contact page.
Where do I send an AlphaSteel return?
To 1114 Avenue of the Americas, Suite 1900, New York, NY 10036, USA, with your full name, email address and order ID inside. Use a tracked service; return postage is the buyer’s cost.
How long does an AlphaSteel refund take?
The refund is issued 3–5 business days after the return is credited, then takes 5–10 days to show on the card.
Can the website desk see my order?
No. The website desk answers questions about these pages, privacy and press. For anything about an order, call order support with the order ID.
Who writes this
Who answers the AlphaSteel website desk
Four things a sceptical reader can check in ten minutes:
- The bottle is the source. The seven actives, their amounts, the serving, the capsule count and the caution block come from the printed label and its Supplement Facts panel. Contacts, the guarantee and the refund route come from the supplier’s own information for this desk.
- Research amounts live in a column of their own, headed “What the cited research used”, beside the amount the label prints. No sentence here moves a number from one column into the other.
- Every study is cited against its own population. Where a trial was run in men with a diagnosis, the sentence says so and the result is not carried across to a healthy reader, or to this capsule.
- Corrections change the date. Write to [email protected] and the review date moves forward.
We earn when you buy. Alphaesteel is the USA Authorized AlphaSteel Retailer named at the top of this page and this website makes money on orders placed through it. That is why the dose comparison, the three-star review and the plain statement that AlphaSteel treats nothing are printed: they are where our interest and yours pull apart. Order support on +1 (302) 200-3480 handles tracking, changes and refunds and is never a way to place an order; orders go through the checkout only.
Official website
Ready to order AlphaSteel?
Orders go through the secure checkout, where each pack’s price and any shipping are shown before payment. Every pack carries the 60-day guarantee.
Price shown at checkout · 60-day money-back guarantee from purchase · lot ALP-26/AL-4579